Terms and conditions of sale
These terms govern sales of products offered by SAS CHUTEX ("Chutex") on https://chutex-innovation.com to consumers residing in the United Kingdom. By placing an order you accept them without reservation. Mandatory consumer protection rules of the United Kingdom always prevail where more favourable.
Last updated: 2026-08-25-organic-p1-snippets
1. Products
Chutex sells connected prevention devices: the Elder airbag vest (personal protective equipment, CE marked), the Elio wellness band, the Vita body composition scale, the Dorsi lumbar cushion and the Model I wall pulley, together with their accessories.
Essential characteristics are presented on each product page. Photographs are not contractual. Devices are wellness products, not medical devices; they do not guarantee the absence of injury in the event of a fall nor the detection of every event.
2. Prices
Prices are shown in pounds sterling (GBP), exclusive of import VAT and duties: the order is an export shipment and any import VAT, duties and carrier handling fees applicable in the United Kingdom are collected by the carrier on delivery, as stated before payment. Delivery costs are displayed before the order is confirmed. The applicable price is the one in force at the time of the order.
Amounts in pounds sterling (GBP) are the amounts charged: payment is collected by our payment provider in pounds sterling (GBP) for exactly the amount stated at checkout (owner directive 2026-09-08, local-currency charging). Our price list is set in euros; the pounds sterling (GBP) amounts follow the reference rate shown on the site and may be updated. No currency conversion is applied by your card issuer for a card denominated in pounds sterling (GBP).
3. Order and payment
You select products, confirm the basket and pay online (card or the other methods shown at checkout). Payments are secured by a third-party provider. The order is final once confirmed by email and payment collected. Chutex may refuse an order in case of non-payment, prior dispute or unavailability.
4. Warranties
Products must be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015. You have the statutory remedies of repair, replacement or refund.
Any delivery anomaly (missing product, damaged parcel) must be reported to contact@chutex-innovation.com within 3 working days of receipt.
5. Right of withdrawal
You have 14 days from receipt to withdraw without giving any reason, as detailed on the returns page. Sealed hygiene products (e.g. Dorsi cushion covers) cannot be returned once unsealed.
6. Services and Care
The Chutex application and the Nora assistant are provided with the devices, without subscription. Chutex Care (24/7 teleassistance with human operators) is a French service available in France only; it is not sold in the United Kingdom.
7. Liability
The customer remains responsible for the suitability of the products ordered and for following the manufacturer's instructions. Chutex's liability is limited to direct and foreseeable damage, except where mandatory law provides otherwise.
9. Disputes and applicable law
Please contact Chutex first at contact@chutex-innovation.com for an amicable solution. Consumers may use the French consumer mediator CM2C, Centre de la Médiation de la Consommation et de la Conciliation (https://www.cm2c.net/).
These terms are governed by French law, without prejudice to the mandatory consumer protection provisions of the United Kingdom. Consumers may bring proceedings before the courts of their place of residence.