Contact Chutex
A question about our devices, your Care subscription, an order or our supplements? Write to us, our team replies within two business days.
SAS CHUTEX
SIREN 942 212 259
SAS au capital de 5 000 €
Head office
SAS CHUTEX
LE BRITANNIA, 20 Boulevard Eugène Deruelle, 69003 Lyon
The information you provide is processed in accordance with our privacy policy.
Who to write to, and about what
A single address, contact@chutex-innovation.com, but a precise email subject line speeds up the reply. There is no public phone line; in a life-threatening emergency, call 15 or 112 in France.
- Order, delivery, return or invoice for a device
- Subject line “Order” with the order number; reply within two working days.
- Care subscription: activation, 4G band, guardians, cancellation
- Subject line “Care”, sent from the contract holder’s address; alerts go through the app and Aria, never through this email.
- Your personal data: access, rectification, erasure, portability
- Subject line “Personal data”; reply within one month, and a complaint to the CNIL remains possible.
- Professionals and distributors: partner program, Model I for a facility
- Form on the Partners page, or subject line “Partnership” with your SIRET.
- Journalists: verifiable facts, visuals, interview
- Subject line “Press”; the Press room page brings together the company fact sheet, the logos and what not to write.
- Complaint left without a satisfactory answer
- After a written complaint to customer service, you can refer the matter free of charge to the consumer mediator CM2C.
- Error on a website page, health or product
- Subject line “Correction” with the page address; the page is checked against its source and corrected in all its languages.
Frequently asked questions
- How quickly does Chutex reply?
- Within two working days for a sales or support request, within one month for a request about your personal data. Care alerts do not go through this email: they are handled by Aria and the guardians in the app.
- Can Chutex be reached by phone?
- No. Chutex has no public phone line and carries out no cold calling; a call claiming to be from Chutex to sell a subscription does not come from Chutex. The only contact is the email contact@chutex-innovation.com.
- What should I do in an emergency?
- Call the emergency services: 15 or 112 in France. Chutex is not an emergency service; Care alerts loved ones and guardians and, in France, a partner home-care company.
- Where can I find prices and conditions?
- On the page of each device and each service, with all taxes included, in the currency of the market; the terms of sale and the privacy policy are accessible from every page.
- How can I become a partner or distributor?
- Through the partner program, open in France to physiotherapists and osteopaths, sports coaches, home-care services and pharmacies or medical equipment stores: free activation, SIRET verified, validation usually within two working days.
- Who publishes the website, and where should letters be sent?
- SAS CHUTEX, Le Britannia, 20 boulevard Eugène Deruelle, 69003 Lyon, registered with the Lyon trade register under number 942 212 259; for a Care contract, CHUTEX CARE, 1 rue de la Presse, 42000 Saint-Étienne.