About Chutex

Who publishes Chutex?

The website and the app are published by SAS CHUTEX, a French simplified joint-stock company with a share capital of 5,000 euros, registered with the Lyon trade and companies register under number 942 212 259, with its registered office in the 3rd arrondissement of Lyon. Its president is the company CHUTEX GROUPE, represented by Robin Zuchiatti, who is the publishing director. The app and the website are developed and maintained in France by the Chutex teams.

The Care service is run by a second company, CHUTEX CARE, incorporated on June 9, 2026 and registered in Saint-Étienne under number 107 333 957, also with CHUTEX GROUPE as president; during an active Care contract, it is the data controller for the beneficiary’s data. Both companies can be checked in the Annuaire des entreprises, the business directory published by the French administration, and their full identifiers appear in the legal notice.

What does Chutex actually do?

Chutex designs and sells five connected devices, each with its truth page stating what it measures, what it does not measure and its price: Elio, a screenless health band of about 65 g (2.3 oz) with 15 days of battery life; Vita, an 8-electrode bioimpedance scale; Model I, a connected wall pulley with 2 to 50 kg (4 to 110 lb) of resistance; Elder, an airbag vest, category II personal protective equipment with CE marking, which protects the vital areas at the moment of a fall without preventing it; Dorsi, a connected lumbar cushion for posture.

Around these objects, a single app, free on the App Store, gathers the measurements in a longevity passport, explains them with Aria and shares what the person chooses with a circle of guardians. The services are activated from this app: Care, a preventive telecare service offered internationally, with the Elio 4G band, the SOS button, Aria’s voice check, alerts to loved ones and, in France only, the included medical teleconsultation and escalation to a partner home-care company; Sport and Physio, two human support plans announced in France first; Memory, the life memory, coming soon. A partner program in France lets professionals recommend the devices without financing any stock.

What Chutex does not do

Saying what you do not do is the first form of transparency. The limits below are the same on every page of the website, in every language.

• Chutex is not a healthcare facility and replaces neither a doctor, nor an emergency service, nor ongoing medical follow-up.
• No Chutex device is a medical device: Elio, Vita, Model I and Dorsi are wellness, prevention or exercise objects, Elder is personal protective equipment. None of them makes a diagnosis.
• Elio does not detect falls, does not measure blood pressure and is not a glucose meter; the SOS and 4G location belong to the band of the Care contract.
• Care is not regulated medical remote monitoring and does not call the emergency services on your behalf; Aria prescribes nothing and is not a doctor.
• The teleconsultation doctors and the partner home-care network are available in France only; elsewhere, Care works with the band, Aria, the alerts and the guardians.
• Chutex does not publish proprietary clinical studies, awards or invented reviews, and it shows no institutional partner logo without a publishable contract.
• Chutex has no public phone line: contact and support are by email, and no cold calling is carried out in its name.

Who writes and who reviews the content?

The pages of the website are written by the Chutex editorial team, a team rather than one person, which signs collectively. Each page shows its publication and update dates, cites its sources and points to the truth pages rather than replacing them with a promise. The figures come from named public bodies, the World Health Organization, Santé publique France, the Haute Autorité de santé (the French health authority), Inserm and the Agence du numérique en santé (the French digital health agency), or from Chutex documents.

Health content is reviewed before publication by a clinical reviewer, Aurélien Falcon, whose displayed title deliberately remains neutral, health content reviewer, as long as his exact qualification has not been confirmed by Chutex. A reviewer’s name appears on a page only when a real review has been received and recorded; no “validated by” is written in advance. Claims relating to dietary supplements follow European Regulation 1924/2006 and the register of Regulation 432/2012. The editorial methodology and the scientific committee each have their own page.

In which countries is Chutex present?

The website exists in twelve languages, with the same navigation and the same pages everywhere. The app’s global features are identical in every country served; only medical teleconsultation, which depends on the country of the beneficiary’s phone number, and the home-care intervention network depend on the country, because they are regulated or operated locally, and are currently available in France. Prices are shown in the currency of the market.

How do you reach Chutex?

Chutex can be reached by email, for a sales question, a support request, an error report on a page or a press inquiry; there is no public telephone switchboard. Professionals go through the partner program, and your data rights are exercised from the app, by email or by post to the registered office of the company concerned.

• Email: contact@chutex-innovation.com, for any request.
• Post: SAS CHUTEX, Le Britannia, 20 boulevard Eugène Deruelle, 69003 Lyon; CHUTEX CARE, 1 rue de la Presse, 42000 Saint-Étienne for a Care contract.
• Emergency: 15 or 112 in France; Chutex is not an emergency service.
• Mediation: CM2C, consumer mediator, after a written complaint that remains unresolved.