Chutex
Legal

Returns and refunds (United States)

Operative terms for orders shipped to the United States since September 7, 2026. Written by CHUTEX from its French terms of sale; legal counsel review is ongoing and nothing here is a lawyer-certified US compliance statement. Nothing in these pages limits rights you hold under the mandatory consumer laws of your state.

Last updated: 2026-08-25

14-day return window

  • Email contact@chutex-innovation.com with your order number within 14 days of delivery; we send you the return instructions and address in France.
  • The product must be unused, complete and in its original packaging. Deployed Elder cartridges are consumables and cannot be returned once used.
  • Return shipping is at your expense (we recommend a tracked service). Import fees you paid to US Customs are not refunded by CHUTEX.
  • The product price is refunded to your original payment method within 14 days of receiving the return.

Defective or damaged products

Report a transport damage within 48 hours of delivery with photos. For a defect covered by the 2-year warranty, CHUTEX pays the return shipping and repairs, replaces or refunds the product.